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Welcome to OHNO Mexico

This document establishes the terms and conditions governing the use of this website and the purchase of products on it, so we ask you to read it carefully before using this website. By using this website or placing an order through it, you agree to these conditions, so if you do not agree with all the Conditions you should not use this website.

These conditions could be modified at the discretion of OHNO México, it is your responsibility to read them, since the conditions in force at the time of use of this website will be those that are applicable.

For any questions or queries, you should contact the customer service telephone number 2292-660820 from Monday to Friday, from 08:00 to 19:00, or to the email

Therefore, and in accordance with the above, we inform you:


Welcome to the website, which is owned by OHNO MEXICO, with address at Aeropuerto # 12, Col. UH Statute Juridico, in Boca del Rio, Veracruz, Mexico. Cp. 94294

Please read these terms and conditions in detail and consult our Privacy Notice in the PRIVACY NOTICE section to find out how we will treat your data and the purposes for which it will be used, before using the website.

We inform you that by accessing our site through our page (hereinafter, "website") and carrying out a transaction, you confirm that you are aware of its content and accept them, otherwise, we ask you refrain from using it and carrying out any transaction by virtue of the fact that their acceptance is mandatory.


For the use of the Website, the User declares under protest of telling the truth, that he has reached the age of majority (over 18 years old), is in full exercise of his rights and with the power to be bound by these terms and conditions , therefore, it is your responsibility to supervise the conduct of minors or the disabled who enter the Website, through any device with internet access.

The access and operation of the Website is free, except for the cost of the internet connection, through the telecommunications provider contracted by the User.

OHNO Mexico reserves the right to update or modify these Terms and Conditions, the Privacy Notice, as well as the information contained in the Website, and may even deny, restrict or condition the User's access to it, in whole or in part. when deemed convenient, without the need for prior notice, except in the case of modifications whose content must be previously notified in compliance with applicable legislation, so the User must periodically review their content, with the understanding that if the User continues to use the Website, once any modification has been made, continued use will constitute acceptance by the User of the modifications. In the event that the User does not agree with the updates and modifications, they may resign by ceasing to use the Website, without this implying the termination or cancellation of the obligations contracted by the User through it.

The User may use the services available on the Website, 365 (three hundred sixty-five) days a year, 24 (twenty-four) hours a day. If the User has problems entering or requires more information on the use of the Website, they may contact the Call Center at number 2292-660820 from Monday to Friday, from 08:00 to 19:00 hrs, or to the email ventas @ ohno

By accessing and using the Website, the User may acquire any of the products and / or services of the categories that are promoted through it. The aforementioned products and / or services are available within the Mexican Republic and may be acquired, once the User has completed the information requested through the Website.


Consumer profile

To make your purchases through our portal, a registration and create an account is required by providing certain personal information, which will be kept confidential. Please review our Privacy Notice in the section "PRIVACY NOTICE".

In this account it will be required to register a payment method to make your purchases, before saving the personal information we recommend that you verify that it is correct, it is the responsibility of the Client to provide clear and truthful data, as well as to keep them updated.

During registration you must generate an access password, we ask you to keep your password and account data confidential, since with this you can access from any electronic device, therefore, the owner of said account is responsible for all activities that occur under said account and password.

To avoid any malicious use we suggest you restrict access to your electronic device with the security mechanisms that it has. Any unauthorized use of your password or account must be notified to OHNO Mexico since in no way will we be directly or indirectly responsible for any loss or damage of any kind incurred that results from the lack of compliance with this condition.

OHNO Mexico markets various products for minors; However, the purchase (s) and transactions must be made by persons of legal age, or where appropriate, be accessing under the supervision and consent of your parents or guardians. You must have one of the means of payment associated with your account under the supervision and authorization of an adult, if registered; otherwise, a valid payment method will be requested. For more information, we suggest you check the section called "HOW TO PAY" within our site.



Once the total amount to be paid for your purchase is indicated, the system will send you to another page where you must enter the data of the payment method of your choice: the number of your departmental card, credit and / or debit, etc. ., in order to process the purchase.

All prices published on our site are in national currency (Mexican pesos) and according to the General System of Units of Measurement in force, for this reason we recommend that you check the language settings of your browser.

All prices include corresponding taxes, otherwise you will be informed of this situation before making the purchase, we recommend you review the summary of your transaction before processing it, to verify that the amount of products, costs and other items are correct.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the financial or commercial entity does not authorize the payment, Sfera will not be responsible for the cancellation of the order or the delay in the delivery of the product, we will not be held responsible for any delay or non-delivery.

Visa and MasterCard have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment online.

Shipping process

The estimated delivery date of the purchased product (s) will be determined based on the type of delivery you select at the time of purchase and you will be informed in detail during the purchase.

In the event that the purchased product generates any shipping cost, this amount will be informed during the purchase process and prior to the conclusion of the same, the above can be verified in the summary of your transaction, if you have any questions we invite you to contact the Call Center at number 2292-660820 from Monday to Friday, from 08:00 to 19:00 hrs, or by email

Once the transaction is finalized, you will be able to follow up on your shipment, by phone at the Customer Service Center, OHNO Mexico will be able to send you the status of your order via email or if you prefer the guide number and order number to track on the page from the courier service provider.

For OHNO Mexico it is important to provide an efficient service for our Clients, so when making your purchase it is essential that the full destination and billing address be provided, the above in order to avoid any delay in the delivery of the same since for us It is not possible to deliver the products in the case of only providing PO boxes.

Currently you can make all your purchases online from our website anywhere in the world: however, merchandise delivery is only available within the Republic of Mexico, so we cannot send products to international addresses.

The items are packaged for your care and protection, so we do not have special wrapping.


The content and design of the Website, as a computer program, are copyright and property of OHNO Mexico.

All rights to the Website, such as computer program, tools and its content, including scripts, characters, graphics or other analogues, are protected by Mexican and international laws, therefore, copying, reproduction, adaptation is prohibited. , modification, distribution or commercialization, in whole or in part, by any means and form, without the prior written authorization of OHNO Mexico. Even the non-profit reproduction of the Website will require the knowledge of OHNO Mexico

The User does not acquire any intellectual property rights over the Website, and accepts that the use of it will not be considered as an authorization or license to independently exploit the services and their contents for purposes other than those contemplated in these Terms and Conditions.

Likewise, the translation, adaptation, arrangement or any other modification to any program resulting from the original is totally or partially prohibited. OHNO Mexico will have all the moral and economic rights of any program derived from the Website.

OHNO Mexico prohibits the User from using devices, software or any other means tending to interfere both in the activities and / or services of the Website, as well as in the databases and / or information contained in it. Likewise, any unpacking, compilation or application of any reverse engineering technique or decoding of the Website is prohibited.


At OHNO Mexico we work to improve our Services so in case of changes or updates to these terms and conditions, privacy policies or website, you will be informed by email or by any other electronic or physical means that OHNO Mexico puts at your disposal.

If you do not agree with the modifications made, unfortunately you will not be able to use the website, if you use it in any way after a change, it will be understood that you accept them.

The last update date of these terms and conditions is January 21, 2021.

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